Safety & Security
At RESN, safety is our top priority. We require all tutors and staff to have a valid Working With Children’s Check (WWCC).
All WWCCs are verified with relevant authoritative bodies, and all volunteers are interviewed to ensure a safe, supportive environment.
Video Tutoring
To maintain a high standard of safety and quality all tutors observe sessions during their first month and attend regular check ins. Both students and tutors are aware of RESN's escalation policies.
Student Information
Protecting student information is of utmost importance. All students’ emails and personal information are stored securely, accessible only to a handful of necessary staff members. Tutors communicate with students through RESN's online platform only, which are monitored regularly.
Complaints & Reporting
RESN takes all complaints and incidents seriously. RESN maintains a dedicated inbox at complaints@resn.org.au which is monitored by the General Manager and Chair only. Further, if you have any concerns about RESN's safety or security, please email us at safety@resn.org.au